User Privacy & Security

Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy outlines how FileStream ("we", "our", or "the Service") collects, processes, and protects your information when you interact with our Telegram bot, website, and digital file streaming infrastructure. We are committed to safeguarding user privacy and adhering to applicable data protection standards.

2. Information We Collect

We collect only the minimum necessary technical information required to operate our service securely:

  • Telegram Account Information: Your public Telegram User ID and username to associate your daily link quotas, subscription plan status, and settings.
  • Technical & Network Logs: IP addresses and browser user-agent headers collected during stream or download requests strictly for geographic validation, anti-bypass security, and atomic bandwidth quota accounting.
  • Transaction Records: Order IDs, selected subscription plans, and transaction timestamps. Note: We never process, see, or store full credit/debit card numbers or banking passwords; all financial payments are handled by certified, PCI-DSS compliant payment gateways (such as PayPal).

3. How We Use Your Data

Collected information is utilized strictly for:

  • Provisioning digital links, streaming pipelines, and subscription benefits.
  • Enforcing fair-usage bandwidth limits and preventing malicious scraping or automated abuse.
  • Processing transaction webhooks and activating paid plan tiers.
  • Responding to user support queries and troubleshooting streaming issues.

4. File Storage & Confidentiality

FileStream acts solely as a real-time streaming bridge between Telegram and your browser. We do not permanently host or inspect the contents of private files passed through our streaming service. Temporary cached chunks are discarded automatically in accordance with our automated cache-clearing protocols.

5. Data Retention & Third-Party Disclosure

We do not sell, rent, or lease user data to third parties or advertising brokers. Data is retained only as long as necessary to fulfill account service and legal transaction recordkeeping.

6. Security Measures

We employ industry-standard encryption (TLS/HTTPS), hardened backend servers, and restricted database access controls to safeguard your data from unauthorized access or disclosure.

7. Contact & Privacy Inquiries

For questions regarding this Privacy Policy or your account data, please contact our support desk via email at csbotssupport@gmail.com or via Telegram at @CsBots.